FAQ

Warranty

The Audvik warranty covers materials and workmanship: stitches, snaps, zippers, fabrics and insulation for the lifetime of the product (10 years). 

Audvik does not guarantee damages caused by accident (ripped), improper care, negligence, normal wear, or the breakdown of colors and materials from natural or chemical cause.

The coat must be delivered clean, otherwise charges of 50$ + tax will be charged for cleaning service.

The shipping fees of the coat for reparations are paid by the customer.

It is also possible to come directly to our workshop to do the reparations. Please contact customer service directly by email at info@audvik.com for more details.

 

Reparations and add-ons.


Because we want you to keep your coat for years to come, we also offer out-of-warranty repair service. Whenever possible, we will repair or replace parts of a damaged item. The cost of these procedures is covered by the customer.

For additions/modifications to coats, such as adding snaps on a fur hood or other, please email us at info@audvik.com

Please note that once a product is modified, it is no longer refundable or exchangeable.

The coat must be delivered clean to be able to do the repairs properly otherwise a cleaning fee of 35$ + taxes will be charged.

Delivery fees for the repair are paid by the customer. It is also possible to come directly to the workshop to make the repairs on site.

 

Shipping policies

FREE SHIPPING IN CANADA AND USA

The delivery of your purchases made on the AUDVIK website is made within a delivery period of 2 to 5 working days. No delivery will be made to a postal box.

Update COVID-19: As a security measure, some shipping services now drop off packages without a signature. (2020-11-29)


For more information on the present policy and the available inventory, you are invited to contact directly Audvik customer service by e-mail at the following address: info@audvik.com.

 

International shipping


Please contact us to learn more about the shipping fees and the terms of payment by e-mail at the following address:info@audvik.com

Please indicate your full correspondence address.

The prices on our website are without taxes. Taxes and customs fees vary depending on your country and are applied upon reception of the order.

The returns or exchanges are covered by the client.

 

Return Policy

Your satisfaction is important to us, if for any reason you’re not satisfied with your purchase, simply return it to us for an exchange or a refund. You have a 15 days delay from the date of the reception during which you may return the product purchased through the website unworn and in its original package. Audvik covers the return and exchange shipping costs for all items of 80$ and above.
 

BEFORE returning a product, you must contact the customer service at this address: info@audvik.com

Please note that coats that have undergone alterations (altering the sleeves, addition of snaps, etc.) are final sales.

Final sales: Final sale products are non-refundable and non-exchangeable.

 

Holiday Return Policy


The holiday purchases made on our website can be returned or exchanged until January 9, 2023. You must therefore contact us at info@audvik.com before January 9th to obtain a return number. Please mention when ordering that the purchase is a gift.

 

Corporate orders


For all corporate orders, write to us at info@audvik.com

 

Price Adjustment Policy


All price adjustments are subject to approval, requests must be sent to info@audvik.com. We will equalize prices within 15 days of purchasing a regular priced item only on our website audvik.com. 

Please note that our price adjustment policy is not valid during Black Friday and Boxing Day Sale events. No price adjustments will be made on items that are part of Black Friday and Boxing Day Sale promotion.

Items purchased in the Workshop sale section are sold with no returns, exchanges or price adjustments.

 

Care instructions (synthetic insulation)

  • Wash inside out, delicate cycle in the machine (cold water)
  • Air dry (lay flat)
  • Do not iron
  • Do not bleach
  • Do not use softener
  • Do not dry clean
  • Do not twist
  • Remove fur or hood before washing
  • Store away from daylight

FOSFO care instructions (down insulation)

  • Tumble dry on low temperature with tennis balls
  • Wash inside out, delicate cycle in the machine (cold water)
  • Do not iron
  • Do not bleach
  • Do not use softener
  • Do not dry clean
  • Do not twist
  • Remove fur or hood before washing
  • Store away from daylight

Beanies care instructions

  • Wash inside out, delicate cycle in the machine (cold water)
  • Do not iron
  • Do not bleach
  • Do not use softener
  • Do not dry clean
  • Do not twist


Workshop

You are more than welcome to come and try our products directly at our manufacturing workshop! Please make an appointment with our team at: calendly.com/rendezvousaudvik

Address: 1625 Chabanel West # 722, Montreal, Quebec. H4N 2S7

Opening hours: Monday-Friday from 9AM to 5PM.

Free parking located in the back of the building is available.

 

Sezzle

WHAT IS SEZZLE AND HOW DOES IT WORK

Sezzle is a payment method that lets you buy now and pay later with a simple, interest-free installment plan. When you buy products with Sezzle, Audvik treats and ships your order as if you paid the full price - even if you only paid part of the amount.

Payments are spread over 6 weeks.

  • 25% is paid on the initial purchase
  • 25% at week 2.
  • 25% at week 4.
  • 25% at week 6.

To use this secure payment method, select Sezzle when finalizing the transaction and follow the instructions to create your account once directed to the platform.

 

FOR PURCHASES WITH SEZZLE

There are no minimum or maximum amount for purchasing with Sezzle on our website.

Sezzle doesn't charge you any processing fees or interest, if you pay the installments on time.

Sezzle accepts a credit card as a method of payment, after doing a summary check of your credit rating. It does not affect your credit in any way. Transfers by bank account are also possible.

Sezzle reserves the right to refuse a transaction for various reasons. For more information, see the section Canceling Transactions athttps://legal.sezzle.com/user 

FOR RETURNS AND EXCHANGES OF PURCHASES MADE WITH SEZZLE

In the case of an exchange / refund of a purchase made with Sezzle, the Audvik return / exchange policy applies.

OTHER USEFUL INFORMATION

To use Sezzle, you must be 18 years of age or older and have a valid phone number in Canada or the United States.

If you have any problems with Sezzle, contact their support team at shoppersupport@sezzle.com

For more information, visit Sezzle's terms and conditions here https://legal.sezzle.com/user