FAQ

Warranty

The Audvik warranty covers materials and workmanship: stitches, snaps, zippers, fabrics and insulation for the lifetime of the product (between 4 and 5 years).

Audvik does not guarantee damage caused by accident (ripped), improper care, negligence, normal wear, or the natural breakdown of colors and materials over extended time and use.

Shipping policies

FREE SHIPPING IN CANADA AND USA

The delivery of your purchases made on the AUDVIK website is made within a delivery period of 2 to 5 working days.

No delivery will be made to a postal box.

For more information on the present policy and the available inventory, you are invited to contact directly Audvik customer service by e-mail at the following address: info@audvik.com.

INTERNATIONAL SHIPPING

Please contact us to learn more about the shipping fees and the terms of payment by e-mail at the following address: info@audvik.com

Please indicate your full correspondence address.

 

Return Policy

Your satisfaction is important to us, if for any reason you’re not satisfied with your purchase, simply return it to us for an exchange or a refund. You have a 15 days delay from the date of the reception during which you may return the product purchased through the website unworn and in its original package. Audvik covers the return and exchange shipping costs.

BEFORE returning a product, you MUST contact the customer service at this address: info@audvik.com

 

Care instructions (synthetic insulation)

  • Wash inside out, delicate cycle in the machine (cold water)

  • Air dry (lay flat)

  • Do not iron

  • Do not bleach

  • Do not use softener

  • Do not dry clean

  • Do not twist

  • Remove fur or hood before washing


FOSFO care instructions (down insulation)

  • Tumble dry on low temperature with tennis balls
  • Wash inside out, delicate cycle in the machine (cold water)
  • Do not iron
  • Do not bleach
  • Do not use softener
  • Do not dry clean 
  • Do not twist
  • Remove fur or hood before washing


Workshop

You are more than welcome to come and try our products directly at our manufacturing workshop! Please make an appointment with our team at: calendly.com/rendezvousaudvik

Address: 1625 Chabanel West #722, Montreal

Opening hours: Monday-Friday from 9AM to 5PM.

Free parking located in the back of the building is available.

 

Sezzle

WHAT IS SEZZLE AND HOW DOES IT WORK?

Sezzle is a payment method that lets you buy now and pay later with a simple, interest-free installment plan. When you buy products with Sezzle, Audvik treats and ships your order as if you paid the full price - even if you only paid part of the amount.

Payments are spread over 6 weeks.

  • 25% is paid on the initial purchase
  • 25% at week 2.
  • 25% at week 4.
  • 25% at week 6.

To use this secure payment method, select Sezzle when finalizing the transaction and follow the instructions to create your account once directed to the platform.

 

FOR PURCHASES WITH SEZZLE

There are no minimum or maximum amount for purchasing with Sezzle on our website.

Sezzle doesn't charge you any processing fees or interest, if you pay the installments on time.

Sezzle accepts a credit card as a method of payment, after doing a summary check of your credit rating. It does not affect your credit in any way. Transfers by bank account are also possible.

Sezzle reserves the right to refuse a transaction for various reasons. For more information, see the section Canceling Transactions at https://legal.sezzle.com/user 

FOR RETURNS AND EXCHANGES OF PURCHASES MADE WITH SEZZLE

In the case of an exchange / refund of a purchase made with Sezzle, the Audvik return / exchange policy applies.

OTHER USEFUL INFORMATION

To use Sezzle, you must be 18 years of age or older and have a valid phone number in Canada or the United States.

If you have any problems with Sezzle, contact their support team at shoppersupport@sezzle.com

For more information, visit Sezzle's terms and conditions here https://legal.sezzle.com/user