Refund policy
DELIVERY
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FREE SHIPPING CANADA AND USA.
The delivery of your purchases made on the AUDVIK website is made within 2 to 5 working days. No delivery will be made to a PO box or locker.
Any order of $150 or more requires a signature upon receipt of the package.
To obtain more information on this policy as well as on the available inventory, you are invited to contact customer service directly by email at info@audvik.com.
HOLIDAY DELIVERY POLICY
Be sure to order by December 19, 2022 at noon to receive your purchases before Christmas.
Please note that all purchases made between December 26, 2022 and December 30, 2022 will be shipped on January 3, 2023.
INTERNATIONAL DELIVERY
Please contact us to find out the delivery costs as well as the terms of payment by email at: info@audvik.com.
Please enter your city of correspondence.
Prices listed are EXCLUSIVE of taxes. Taxes and customs fees may be applied depending on your importing country.
Return or exchange costs for international delivery are the responsibility of the customer.
RETURN POLICY
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As your satisfaction is important to us, if for any reason your purchase does not suit you, you can make an exchange or return the product within 15 days from the date of receipt. The product must be returned to us unworn, with the original packaging and with the labels. We cover return shipping for items over $80.A credit for the purchase amount will be applied to the credit card used during the transaction.
BEFORE returning a product, you MUST contact Customer Service with the reason for the return and to obtain a valid authorization via email at info@audvik.com.
Final sales: Products marked ''final sale'' are non-refundable and non-exchangeable.
HOLIDAY RETURN POLICY
Returns and exchanges of your holiday purchases made on our website will be accepted until January 9, 2023. You must therefore contact us at info@audvik.com before January 9 to obtain a return number. Please mention when ordering that the purchase is intended to be offered as a gift.