Consult our size chart to learn the best way to take your measurements and select the right size: https://audvik.com/pages/charte-de-grandeur-1

All Audvik coats and hats are 100% made in the Montreal area.

All our products in the FOSFO collection are designed in Canada and manufactured in Asia.

The Audvik warranty covers all manufacturing defects: seams, snap buttons, zippers, fabrics and insulation during its normal lifespan (10 years).

Audvik does not guarantee against damage caused by accidents (tears or burns), improper maintenance, negligence, normal wear and tear, and the natural or chemical degradation of colors and materials.

To initiate a warranty claim for your Audvik coat, simply write to us at the following address: info@audvik.com , including in your email:

1- Your name

2- The place where you bought your coat (from our online store or from a retailer)

3- Details about the defect in the coat

4- a photo of the complete coat and a photo of the defect.

For any item purchased from one of our retailers, you can also make a warranty claim directly with them.

The coat must be delivered clean in order to properly carry out the repairs; otherwise, a cleaning fee of $50 + taxes will be charged.

The delivery costs for the repair are the responsibility of the customer, and we will cover the shipping costs to send it back to you.

It is also possible to come directly to the Montreal workshop to have repairs done on-site. Please contact customer service directly by email at info@audvik.com for more details.

Because we want you to keep your coat for many years, we also offer professional repair services outside of the warranty. Where possible, we repair or replace damaged parts (tears, burns, or punctures), replace zippers and sliders, etc. The costs for these services are covered by the customer.

Contact us for more details: info@audvik.com

Following a purchase or after several uses, it is possible to make alterations to your coat. We offer the following alteration services directly at our workshop:

• Lengthen or shorten the sleeves
• Adding snap buttons to the hood to attach our fur strips.
• Microfleece cuffs added to sleeves
• Shorten hems

Contact us if you would like to know our rates and make an appointment to make alterations: info@audvik.com

Please note that once a product has been modified, it is no longer refundable or exchangeable.

The coat must be delivered clean in order to properly carry out the repairs; otherwise, a cleaning fee of $50 + taxes will be charged.

The delivery costs for the repair are the responsibility of the customer. It is also possible to come directly to the workshop to have the repairs done on-site.

For additions/modifications to coats, such as adding snap buttons to a hood for fur or other items, please email us at info@audvik.com

As soon as your order is placed, a confirmation email will be sent to you including your tracking number.

You can also track your order directly in your customer account.

When you reach the payment stage, enter your gift card number or promotional code in the "Discount code or gift card" section.

Delivery of your purchases made on the AUDVIK website takes 2 to 5 business days. No deliveries will be made to a PO box or locker.

For more information on this policy and available inventory, please contact customer service directly by email at info@audvik.com .

Items purchased online can be picked up at our Montreal workshop. Please visit the following link to schedule an appointment and find all the details about the workshop location and our opening hours : https://calendly.com/rendezvousaudvik

Unfortunately, we are closed on weekends, during the holiday season, and on public holidays.

We invite you to consult the following link to make an appointment and find out all the details about the workshop location: https://calendly.com/rendezvousaudvik

Please contact us to inquire about shipping costs and payment methods via email at: info@audvik.com . Please include your full mailing address.

Please note that for all international orders, a fixed delivery fee of $95 applies. Furthermore, a minimum purchase of $500 is required for the order to be approved.

The prices listed on our website exclude taxes. VAT and customs duties vary depending on your importing country and are entirely the responsibility of the customer.

The return or exchange costs are also the responsibility of the customer.

Orders ship from our Montreal (Quebec) warehouse within 2-3 business days of being placed. While we process orders quickly, delivery to the U.S. may take around 10 business days due to possible border delays.

If you’re purchasing Audvik products, the answer is no. Since all Audvik items are entirely made in Québec, you won’t be charged any duties or tariffs when shopping with us.

Tracking information will be sent once your package has entered the United States so you can easily follow its progress.

Because your satisfaction is important to us, if for any reason your purchase is not suitable, you can exchange or return the product within 15 days of receipt. The product must be returned unworn, in its original packaging and with the tags attached.

Free returns apply to orders over $150 or more before taxes.

We do not cover return shipping costs for items $150 or less before tax, or for items discounted by 40% or more.

To request a return or exchange, log in to your customer account and submit a return authorization.

As soon as your request is approved by a member of our team, you will receive an email with a prepaid return label.

Simply repackage the parcel in its original packaging, place the return label on the package, and take the parcel to the service point of the selected carrier.

The customer account is accessible directly on the main page of our Audvik website (icon in the upper right corner).

It is also possible to make a return request from your order confirmation email.

If you are having trouble accessing your customer account, please contact customer service: info@audvik.com

We only accept returns for items that have not been worn and are still with their tags.

All coats sold at 50% off or more are final sales .

Please note that coats that have been altered (sleeves shortened, press studs added, etc.) are final sales .

In addition, products marked "final sale" are non-refundable and non-exchangeable.

Following receipt of your package at our workshop, a refund confirmation will be sent to you by email. Please allow approximately 5 days for your bank to process your refund.

All price adjustments are subject to approval. We will match prices within 15 days of purchase of a regular-priced item only on our website audvik.com .

Please note that our price adjustment policy is not valid. during promotional events, including Black Friday and the Post-Christmas Sale. No price adjustments will be made during these periods.

Items purchased in the Workshop Sale section are sold without the possibility of return, exchange, or price adjustment.

All price adjustments are subject to approval; requests must be sent to info@audvik.com.

Looking to outfit your team for the winter? Or give your employees a gift made in Quebec? We offer personalized service for all your corporate orders, email us at info@audvik.com

We offer a personalized service for your corporate needs:

• Custom-made coats
• Adding embroidery
• Adding a reflective logo
• Customized beanies

Please contact info@audvik.com so we can discuss your project!

• Wash inside out, delicate cycle in the machine (cold water)
• Air dry (flat)
• Do not iron
• Do not bleach
• Do not use fabric softener.
• Do not dry clean.
• Do not twist.
• Remove the fur before washing.
• Store the coat away from sunlight.

• Wash inside out, delicate cycle in the machine (cold water), mild soap.
• Tumble dry on low heat with tennis balls or drying balls (may require up to 4-5 complete dryer cycles before the coat returns to its original shape). Make sure the down is completely dry inside the coat before removing it from the dryer.
• Do not soak.
• Do not iron
• Do not bleach
• Do not use fabric softener.
• Do not dry clean.
• Do not twist.
• Store the coat away from sunlight.

It's normal to see a few feathers coming out of the seams of your winter coat made with down insulation.

• Wash inside out, delicate cycle in the machine (cold water)
• Air dry
• Do not iron
• Do not bleach
• Do not use fabric softener.
• Do not dry clean.
• Do not twist.

• Remove the fur before washing your coat.
• Avoid all contact with water.
• Do not machine wash.
• Do not iron
• Do not bleach
• Do not use fabric softener.
• Do not dry clean.
• Do not twist.

It is possible to come and try on our products directly at our manufacturing workshop! Please make an appointment with our team by clicking here .

Address: 1625 Chabanel West #700, Montreal, Quebec. H4N 2S7

Parking is available for customers at the rear of the building.

It is possible to come and exchange or get a refund for your order directly at our manufacturing workshop! Please make an appointment with our team by clicking here .

Address: 1625 Chabanel West #700, Montreal, Quebec. H4N 2S7

Opening hours: Monday to Thursday from 9 am to 5 pm.

Parking is available for customers at the rear of the building.

Sezzle is a buy-now, pay-later payment solution that allows you to purchase items now and pay later via a simple, interest-free payment schedule. When purchasing products via Sezzle, Audvik processes and ships the order as if the invoice had been paid in full—even if only a portion of the amount has been paid.

The payments are spread over 6 weeks.

• 25% is paid at the initial purchase.
• 25% in week 2.
• 25% in week 4.
• 25% at week 6.

To use this secure payment method, select Sezzle when finalizing the transaction and follow the instructions to create an account once redirected to the platform.

There is no minimum or maximum amount required to use Sezzle on our website.

No processing fees or interest will be charged if payments are made on time.

Sezzle accepts credit cards as a payment method, after performing a brief credit check. This does not affect your credit score in any way. Bank transfers are also possible.

Sezzle reserves the right to refuse a transaction for various reasons. For more information, see the section on canceling a transaction at https://legal.sezzle.com/user

In the case of an exchange/refund of a purchase made with Sezzle, the Audvik return/exchange policy applies.

To use Sezzle, you must be 18 years of age or older and have a valid phone number in Canada or the United States.

If you encounter any problems with Sezzle, contact their customer support at the following address: shoppersupport@sezzle.com

For more information, please visit Sezzle's terms and conditions at the following address: https://legal.sezzle.com/user