We want you to enjoy your FOSFO winter coats for years to come. That's why we design our clothing using durable, high-quality materials.

The FOSFO warranty covers all manufacturing defects : seams, press studs and zippers for 1 year . FOSFO does not guarantee damage caused by accident (tears), improper maintenance, negligence, normal wear and tear, or the natural disintegration of colors and materials over time.

The item must be delivered clean in order to be repaired properly; otherwise, a cleaning fee of $50 + taxes will be charged.

The delivery costs for the repair are the responsibility of the customer.

If you encounter any problems with your purchase, please contact our customer service directly by email at hello@fosfopuffer.com

FREE SHIPPING USA & CANADA ON PURCHASES OVER $150

You can expect to receive your purchases made on the FOSFO website within 3 to 6 business days. No deliveries will be made to PO boxes.

HOLIDAY SHIPPING POLICY

Be sure to order before December 17, 2024, at noon to receive your purchases before Christmas. It is possible to pick up your order at the workshop until December 23 at 1:00 PM.

Please note that all purchases made between December 24th and December 31st, 2024 will be shipped on January 3rd, 2025.

For more information on this policy and available inventory, please contact customer service directly by email at: hello@fosfopuffer.com

INTERNATIONAL SHIPPING

Please contact us for more information on shipping costs and payment terms via email at the following address for international orders: hello@fosfopuffer.com .

Please provide your complete mailing address. Taxes are not included and duties may be charged depending on your country. Return shipping costs are the responsibility of the customer.

Your satisfaction is important to us. If for any reason you are not satisfied with your purchase, simply return it to us for an exchange or refund. You have 15 days from the date of receipt to return the product purchased from the site, unworn and in its original packaging. FOSFO covers the return and exchange costs.

FOSFO covers return shipping costs for items $100 and up that are not on sale for 40% or more.

Items discounted by 50% or more are considered FINAL SALES. No exchanges or refunds will be possible for these items.

Final Sales: Items marked as final sale are neither refundable nor exchangeable.

HOLIDAY RETURN POLICY

Returns and exchanges for your holiday purchases made on our website will be accepted until January 10, 2025. You must therefore contact us at hello@fosfopuffer.com before January 10 to obtain a return number. Please mention when ordering that the purchase is intended as a gift.

All price adjustments are subject to approval; requests must be sent to hello@fosfopuffer.com . We will price match within 15 days of purchase of a regularly priced item on our website only.

Please note that our price adjustment policy is not valid during the Black Friday and Boxing Day Sale events. No price adjustments will be made on items participating in the Black Friday and Boxing Day promotion.
Promotion.

Our best advice for caring for your down jacket:

• Wash inside out, delicate cycle in cold water .
• Machine dry on medium heat with at least 3 tennis balls. It may need 4 to 5 cycles to dry .
• Do not iron
• Do not bleach
• Do not use fabric softener.
• Do not dry clean.
• Do not twist.
• Remove the cap before washing.
• Keep away from direct sunlight.

WHAT IS SEZZLE AND HOW DOES IT WORK?
Sezzle is a payment method that lets you buy now and pay later with a simple, interest-free payment plan. When you purchase products with Sezzle, FOSFO processes and ships your order as if you had paid the full amount – even if you've only paid a portion of the total.

Payments are spread over 6 weeks:
• 25% is paid upon the initial purchase
• 25% in week 2.
• 25% at week 4.
• 25% at week 6.

To use this secure payment method, select Sezzle when finalizing the transaction and follow the instructions to create your account once redirected to the platform.

FOR PURCHASES WITH SEZZLE
There is no minimum or maximum amount to purchase with Sezzle on our website.

Sezzle does not charge you any processing fees or interest if you pay the installments on time.

Sezzle accepts credit cards as a payment method, after performing a brief credit check. This does not affect your credit score in any way. Bank transfers are also possible.

Sezzle reserves the right to refuse a transaction for various reasons. For more information, please see the Transaction Cancellation section on
https://legal.sezzle.com/user

FOR RETURNS AND EXCHANGES OF PURCHASES MADE WITH SEZZLE
In the case of an exchange/refund of a purchase made with Sezzle, the FOSFO return and exchange policy applies.

OTHER USEFUL INFORMATION
To use Sezzle, you must be 18 years of age or older and have a valid phone number in Canada or the United States.

If you encounter any problems with Sezzle, you can contact their support team at shoppersupport@sezzle.com

For more information, please visit Sezzle's terms and conditions here: https://legal.sezzle.com/user

You are more than welcome to come and try our products directly at our workshop! Please make an appointment with our team at: calendly.com/rendezvousaudvik

Address : 1625 Chabanel Ouest #700, Montreal

Opening hours : Monday to Friday from 9 am to 5 pm.

Free parking is available at the rear of the building.